April 23, 2014 by Diniquette
So the Gothamist published an article last night about tipping. It was written by a gentleman who clearly has never worked extensively in the Hospitality industry as I have. I posted my reply on the Gothamist site but they refuse to show it……hhhhmmmm
SO here is what I said, (their article is below for your reading enjoyment).
Discussion on Gothamist
My Waiter Was Rude, What Should I Tip?
I have been working in restaurants, both FOH and BOH for 20+ years; I don ‘t know what Mr. Robbins background is, but I think this article is wrong on ALL counts.
A) I don’t care what POS you work on, you can NOT add an overcharge to a guest check unless a manager does it OR you know the managers code or the restaurant has a policy for doing that…..so your issue should be with management NOT the server. You should not dock the server a tip because of the overcharge. You should have spoken to a manager BEFORE signing the check to ascertain what the policy is then tip accordingly.
B) 20% tip is not an assumption; 20% tip is a reward for doing your job well. It is not the guests responsibility to take into consideration that we only make $5 an hour. If you do your job, and you do it the way you’re supposed to, 20% should be a no-brainer for all. As long as a tip system is in place, it is the servers responsibility to give great service. This is the hospitality industry, that’s what we do. We are all human, we all have bad days, but we still have a job to do. If you were going in for surgery, would you feel comfortable going under the knife if your Doctor was having a bad day? We all have our shit; but we all have to be professional and do our jobs.
C) Yes, tipping is part of the eating out and you should always try to do the right thing; but we all know that your server can make or break your experience at that restaurant. If someone was rude to you, you should tip accordingly. If someone was fantastic, you should tip accordingly…..it works both ways. I have worked with many servers who gave half-assed service and get pissed when they don’t get 20%….they didn’t do their job; plain and simple.
I say: always go in with the expectation everything will be great and you’ll tip a minimum of 20%; but if you were treated badly, (and truly treated badly not that you just didn’t jive with your server), then adjust accordingly.
>I find it interesting that they didn’t post my reply<