July 8, 2014 by Diniquette
I hope you had a wonderful Holiday weekend.
In order to keep things fair and even, today I want to talk about things from a service point of view that indicate poor service.
For all of my service professionals:
*Remove dead glassware promptly. If the martini glass is empty, take it away. Do NOT leave it there for the entire meal.
*Remove all used straws and sugar packets off of the table. I hate it when I take the straw out of my cocktail, before I even order, and the straw stays there for the entire meal. If it’s dirty and it touches the table, REMOVE IT.
*Bev Naps, (i.e. cocktail napkins), are not to be used on tables that have tablecloths. The napkin is the underliner for the beverage to absorb moisture. If there is a tablecloth, the napkin isn’t needed.
*DO NOT, UNDER ANY CIRCUMSTANCES ASK A TABLE: “are you still working on that?” They are dining; they are hopefully enjoying; they are NOT working.
*If one person on the table is done eating, and everyone else is still eating, DO NOT REMOVE THEIR PLATE UNLESS THEY HAVE PUSHED IT AWAY.
I know that these are all little things, but it’s the little things that make a guests experience extraordinary.
Extraordinary experience = bigger tips.
Thanks for reading.