July 13, 2015 by Diniquette
Today I want to talk about when it’s ok to send something back in a restaurant. There are usually 2 examples: It’s not what you ordered, and/or it’s not to your liking….let’s examine:
1) If you ordered your steak Medium Rare and it comes out any temperature EXCEPT Medium Rare….SEND IT BACK. This is a huge pet peeve of mine. If you’re spending 50 bucks for a steak, it should be perfect. NOTE: do not be afraid to send your food back if it wasn’t cooked correctly. I have been working in restaurants since I was a teenager, (which is a R.E.A.L.L.Y.L.O.N.G.T.I.M.E.), and I have many friends who are hospitality professionals, none of us have ever seen a meal treated disrespectfully once it was sent back to the kitchen; so don’t believe what you hear. If it was not cooked properly, it goes back and please know that you can send it back with confidence.
2) The other night I was out to dinner and this specific restaurant was featuring a lotus root salad with a spring pea puree. My date had never had lotus root so he wanted to give it a go. Needless to say, it was not to his liking. (FYI: lotus root taste a bit like mushroom with a texture similar to water chestnut). He politely informed the server that it just wasn’t for him and he asked if he could order something else. The server was more than happy to make all of this happen. Here’s the rub: when the check came, the lotus root was still on the check. This is absolutely acceptable! Every restaurant has a different policy on this, but, if you didn’t like something that is not the fault of the restaurant; therefore they should not have to take the loss. Luckily, my date didn’t blink an eye at this, (gold star for him), but I’ve seen people lose their minds over this. Remember: the restaurant did NOT make a mistake, just because you didn’t care for the taste doesn’t necessarily mean that it’s free….some restaurants won’t charge you, and some will; both are acceptable….so consider yourself warned.
Thanks for reading.